Service

How can we help you?

At Sleepy's we believe that A Better Experience doesn't end once you've purchased your mattress from us. We are committed to ensuring that our customers receive the same level of service from purchase to delivery and beyond. If you have any concerns feel free to contact your sales consultant.

We guarantee your mattress and foundation to be in perfet condition upon delivery. Most mattress come with a 10 Year non prorated guarantee. against manufacturing defects or we will repair or replace the product at our option. Excluded from this guarantee are "as is" mattresses and value priced mattresses with a 1 to 10 year guarantee.

This guarantee does not cover:

• Damage due to misuse, abuse, or accident
• Mattresses that are not sanitary
• Defects in mattresses caused by bedframes without a center support
• Mattresses or Foundations missing identifying labels or law tags
• Comfort Guarantees are void if the home or apartment has bed bugs

 

Deliveries

Our trained professionals will provide delivery and positioning except for ready to assemble products. They will operate with the utmost respect for your home.

In town (Sault Ste. Marie) deliveries are included on all items over $500 (excluding taxes). Items under $500 are subject to a $59 delivery charge.

Out of town deliveries are subject to a delivery charge.

Before purchase, please measure the width of doors, hallways and stairs. Before delivery, please clear away all obstacles. In the rare event of an impossible tight fit, we will only move the furniture with your approval.

For health reasons all old mattresses and bases are bagged and sealed in the bedroom before leaving your home.

We provide you with a time frame for your delivery; however, it's conditional to road conditions and other situations beyond our control.